Terms & Conditions

Acceptance of Terms

These Terms & Conditions (the “Terms”) form a binding agreement between you and BIKECARE (“BIKECARE”, “we”, “us” or “our”). They govern your access to and use of our website, mobile experiences and bike-service offerings across Bengaluru. By booking a service, creating an account or otherwise using BIKECARE, you confirm that you have read, understood and agreed to these Terms.

• You must be at least 18 years of age and legally able to enter into a contract.
• You must be the owner of the bike, or authorised by the owner to book service on their behalf.
• You agree to provide accurate booking, vehicle and contact information at all times.

We may update these Terms from time to time. Material changes will be posted here with a revised “last updated” date, and your continued use of BIKECARE after any change constitutes acceptance of the updated Terms.

Booking Terms

A booking is a request for service at a chosen date and time slot. Slots are subject to availability and are confirmed only once you receive a booking confirmation from BIKECARE.

• Estimated prices shown at booking are indicative and based on the service and add-ons you select.
• Final charges are shared as an itemised quote after inspection. No additional work begins without your approval of that quote.
• You may reschedule free of charge up to four hours before your slot, from your dashboard or by contacting support.
• You are responsible for removing personal belongings and valuables before pickup.

Service Terms

BIKECARE services are performed by trained technicians using genuine, manufacturer-approved parts wherever applicable. We aim to complete every service within the estimated duration communicated at booking, though timelines may vary with the condition of the bike and parts availability.

• Diagnostic findings are shared with a photo or video report before repairs proceed on chargeable work.
• Where a fault falls outside the scope of the booked service, we will recommend the appropriate work and price it separately for your approval.
• Bikes presented with pre-existing damage, unauthorised modifications or safety defects may be declined, or serviced only after written acknowledgement of their condition.
• Service history and job cards are logged to your BIKECARE profile for future reference.

Payment

Payment is due on completion of service unless a different arrangement is confirmed in writing. You may settle your invoice digitally through your dashboard or on delivery.

• We accept UPI, all major credit and debit cards, net banking and cash on delivery.
• All prices are quoted in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Digital payments are processed through secure, PCI-compliant payment partners; BIKECARE does not store your card details.
• Promotional codes are subject to their own eligibility rules and cannot be combined unless expressly permitted.

Cancellation Policy

Plans change, and we keep cancellations simple. You can cancel any booking directly from your dashboard or by contacting our support team.

• Cancel free of charge up to four hours before your scheduled slot.
• Cancellations made after your bike has been picked up may incur a nominal logistics fee to cover doorstep collection.
• If work has already begun with your approval, charges for completed labour and fitted parts will apply.
• Repeated no-shows may affect future slot availability.

Warranty

Every BIKECARE service is backed by a written warranty covering the workmanship performed and the genuine parts we fit. Warranty duration depends on your plan and ranges from 15 to 90 days.

• The warranty covers defects in the specific workmanship and parts supplied by BIKECARE.
• It does not cover normal wear and tear, consumables, accidental damage, misuse, tampering, or faults arising from work carried out by a third party after our service.
• Warranty claims must be raised through your dashboard or support, with your service reference, and may require inspection at a BIKECARE facility.

Pickup & Delivery

Free doorstep pickup and drop is included on Standard plans and above, within the pickup radius of your selected plan; Basic-plan pickups are available for a nominal fee. You can follow every stage of your service live, from pickup to delivery.

• Please ensure the bike is accessible at the confirmed address, with keys and any required documents handed over at collection.
• Fuel level, odometer reading and visible condition are noted on a digital checklist at both pickup and delivery.
• Delivery times are estimates and may be affected by traffic, weather or circumstances beyond our reasonable control.

Liability

BIKECARE takes every reasonable care of your bike while it is with us. To the fullest extent permitted by law, our total liability arising from any service is limited to the value of that service.

• We are not liable for pre-existing conditions, latent defects, or issues unrelated to the work we performed.
• We are not liable for loss of personal items left on or in the bike; please remove all belongings before pickup.
• We are not responsible for delays or non-performance caused by events beyond our reasonable control, including supply shortages, strikes or force majeure.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

Refund Policy

Where a refund is due — for an eligible cancellation, a duplicate payment or a service not rendered — it will be processed to your original payment method.

• Approved refunds are typically processed within 5–7 business days.
• Refunds are net of any charges already incurred for completed labour, fitted parts or doorstep logistics.
• If you are dissatisfied with a service, contact us within 48 hours of delivery so we can inspect and make it right — a re-service is often the fastest resolution.

Intellectual Property

The BIKECARE name, logo, website, content, designs and software are the property of BIKECARE and are protected by applicable intellectual-property laws. You are granted a limited, personal, non-transferable licence to use our website and services for their intended purpose.

• You may not copy, reproduce, modify or distribute our content without prior written consent.
• You may not use our branding in a way that suggests endorsement or affiliation without permission.

Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka.

We encourage you to contact us first — most concerns are resolved quickly and amicably through our support team before any formal step is needed.

Contact

Questions about these Terms? Our team is happy to help. Reach us through any of the channels below.

• Phone: +91 98765 43210
• Email: hello@bikecare.in
• Address: 24 Service Lane, Indiranagar, Bengaluru 560038
• Hours: Mon–Sat 8:00 AM – 8:00 PM · Sun 9:00 AM – 5:00 PM