Privacy Policy

Introduction

BIKECARE (“BIKECARE”, “we”, “us” or “our”) operates the BIKECARE website, booking platform and doorstep bike-servicing network. We are committed to protecting the privacy of every rider who trusts us with their bike and their details.

This Privacy Policy describes how we collect, use, disclose and safeguard your information when you visit our website, create an account, book a service, use our real-time tracking, or otherwise interact with us. By using BIKECARE, you agree to the practices described here.

Information We Collect

We only collect what we need to service your bike and give you a smooth experience:

• Contact & account details — your name, phone number, email address and service address, provided when you book, create an account or request a callback.
• Bike & service details — your bike brand, model, registration, service history and the add-ons or plans you select.
• Payment information — processed securely by our payment partners. We store only the transaction status and invoice, never your full card number or UPI PIN.
• Location data — the pickup and drop address you share, used to route our riders and calculate service radius.
• Usage & device data — pages visited, features used, browser type and approximate location, collected automatically to keep the platform fast and secure.

How We Use Your Information

Your information helps us deliver and improve the BIKECARE service. Specifically, we use it to:

• Schedule, complete and track your bike service, including doorstep pickup and delivery.
• Send booking confirmations, service updates and delivery notifications by SMS, email or app.
• Prepare transparent, itemised quotes and process your payments and invoices.
• Provide customer support, warranty follow-ups and emergency roadside assistance.
• Improve our services, technician training and website experience through anonymised analytics.
• Send offers and reminders — only where you have opted in, and always with an easy way to opt out.

Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our website is used. Essential cookies are required for the platform to function, such as maintaining your booking session.

Analytics and performance cookies are optional and help us measure and improve the experience. You can accept or decline non-essential cookies at any time through your browser settings or our cookie banner. Declining will not affect your ability to book a service.

How We Share Data

We never sell your personal information. We share it only with the people and partners needed to complete your service:

• Service technicians & pickup riders — the details needed to reach you and service your bike correctly.
• Payment processors — to securely handle transactions and refunds.
• Trusted service providers — SMS, email and analytics partners bound by confidentiality obligations.
• Legal authorities — where required by law, or to protect the rights, safety and property of BIKECARE and our riders.

Data Security

We protect your information with encryption in transit, access controls, and regular security reviews. Payment data is handled by PCI-compliant partners, and access to your details is limited to staff who need it to serve you.

No system is ever completely secure, but we work continuously to safeguard your data and will notify you promptly if a breach ever affects your personal information.

Your Rights

You are in control of your information. At any time, you may:

• Access the personal data we hold about you and request a copy.
• Correct any inaccurate or outdated details in your account.
• Request deletion of your data, subject to legal and warranty record-keeping requirements.
• Withdraw consent for marketing communications with a single tap.
• Object to or restrict certain processing of your information.

To exercise any of these rights, simply contact us using the details below and we will respond within 30 days.

Data Retention

We keep your information only as long as needed to provide our services and meet our legal, tax and warranty obligations. Service and invoice records are typically retained for the duration of your applicable warranty and any statutory period thereafter.

When your data is no longer required, we securely delete or anonymise it so it can no longer be linked to you.

Children’s Privacy

BIKECARE is intended for riders aged 18 and above. We do not knowingly collect personal information from children. If you believe a minor has provided us with their data, please contact us and we will promptly remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will revise the “Last updated” date at the top of this page and, for significant changes, notify you directly.

We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

Questions about this policy or how we handle your data? Our team is happy to help — reach out any time:

Prefer to get things moving instead? Visit our contact page or book a service in under two minutes.